Refund, Cancellation, and Delivery Policy

Effective 7 September 2026 · IMSI-TECH, operating as IMSI-TECH HUB

This policy covers return, refund, cancellation, and delivery of IMSI-TECH HUB credit plans. Checkout is processed by Flutterwave.

What you are buying

Credit packs are digital studio time: 2.5 credits per second of live transform. They are not physical goods. There is nothing to ship.

Delivery

We process successful orders immediately. After Flutterwave confirms payment, credits are added to the paying account at once — usually within a few minutes, and in any case during the same business day. You can confirm delivery on the Subscribe page and in the studio credit balance.

If credits do not appear within one (1) hour of a successful Flutterwave charge, email imsitech3@gmail.com or call +234 704 213 5204 with your account email and payment reference. We respond within one business day and will complete delivery or refund the charge.

Cancellation

You may stop using IMSI-TECH HUB at any time. There is no subscription auto-renewal on credit packs: you pay once per pack. Canceling a Flutterwave checkout before payment succeeds means no charge and no credits. After payment succeeds, cancellation of unused credits is handled as a refund request below.

Refunds

• Unused pack. If you have not used any credits from that purchase, you may request a full refund within seven (7) days of payment.
• Partly used pack. Credits already consumed for live transform are not refundable. We may refund the unused remainder within seven (7) days of payment.
• Failed or duplicate charge. If Flutterwave charged you and credits were not delivered, or you were charged twice for one pack, we refund the unsuccessful or duplicate amount in full.
• Quality or outage. Short network or studio interruptions are not an automatic refund. If a confirmed platform outage prevented you from using a newly purchased unused pack, we will refund or replace those credits.

How to request a refund

Email imsitech3@gmail.com or call +234 704 213 5204. Include:

• the email on the IMSI-TECH HUB account;
• date and amount paid;
• Flutterwave or bank reference if you have it;
• whether you used any live transform after the purchase.

We review refund requests within one (1) business day. Approved refunds are sent back through Flutterwave to the original payment method. Bank posting times are set by your bank, often 3–10 business days.

Returns

Digital credits cannot be physically returned. An approved refund is the return of that purchase.

Chargebacks

Contact us first so we can deliver credits or refund you. Unjustified chargebacks may lead to account suspension while we investigate with Flutterwave.

Contact

IMSI-TECH HUB · streamhubcam.xyz · Bolade, Oshodi, Lagos State, Nigeria
imsitech3@gmail.com · +234 704 213 5204
Customer service hours: Monday–Friday, 9:00–18:00 West Africa Time, with a one-business-day response undertaking.