Refund, Cancellation, and Delivery Policy

Effective 8 September 2026 · IMSI-TECH, operating as IMSI-TECH HUB

This policy covers return, refund, cancellation, and delivery of IMSI-TECH HUB credit plans. Pay by Wema Bank transfer or USDT (TRC20), then send proof on WhatsApp.

What you are buying

Credit packs are digital studio time: 2.5 credits per second of live transform. They are not physical goods. There is nothing to ship.

Delivery

We process successful orders after confirming your proof of payment. Credits are added to the paying account — usually the same business day. You can confirm delivery on the Subscribe page and in the studio credit balance.

If credits do not appear within one (1) business day of a confirmed proof of payment, email imsitech3@gmail.com or WhatsApp +234 814 522 5075 with your account email and payment reference. We respond within one business day and will complete delivery or refund the payment.

Cancellation

You may stop using IMSI-TECH HUB at any time. There is no subscription auto-renewal on credit packs: you pay once per pack. If you have not sent payment, there is no charge and no credits. After payment is confirmed, cancellation of unused credits is handled as a refund request below.

Refunds

• Unused pack. If you have not used any credits from that purchase, you may request a full refund within seven (7) days of payment.
• Partly used pack. Credits already consumed for live transform are not refundable. We may refund the unused remainder within seven (7) days of payment.
• Failed or duplicate payment. If you paid and credits were not delivered, or you paid twice for one pack, we refund the unsuccessful or duplicate amount in full.
• Quality or outage. Short network or studio interruptions are not an automatic refund. If a confirmed platform outage prevented you from using a newly purchased unused pack, we will refund or replace those credits.

How to request a refund

Email imsitech3@gmail.com or WhatsApp +234 814 522 5075. Include:

• the email on the IMSI-TECH HUB account;
• date and amount paid;
• bank transfer reference or USDT transaction ID if you have it;
• whether you used any live transform after the purchase.

We review refund requests within one (1) business day. Approved refunds are sent back to the original bank account or USDT address. Bank and network posting times are set by your bank or the TRC20 network, often 1–10 business days.

Returns

Digital credits cannot be physically returned. An approved refund is the return of that purchase.

Chargebacks

Contact us first so we can deliver credits or refund you. Unjustified chargebacks or payment disputes may lead to account suspension while we investigate.

Contact

IMSI-TECH HUB · streamhubcam.xyz · Bolade, Oshodi, Lagos State, Nigeria
imsitech3@gmail.com · +234 704 213 5204
Customer service hours: Monday–Friday, 9:00–18:00 West Africa Time, with a one-business-day response undertaking.